TERMS AND CONDITIONS
Your use of this website, and any dispute arising out of such use of the website, is governed under laws of the governments of New South Wales and Australia.
COLLECTION OF YOUR PERSONAL INFORMATION
As a retailer, during the course of its activities, Arte Caffé will collect, use and disclose personal information from: a) Customers who use the online shopping facility; b) Visitors to and users of our website, including any user forums section of our website; c) Customers who enter trade promotions / competitions conducted by Arte Caffé; d) Customers who register Arte Caffé gift card details; and e) Customers who call the Arte Caffé customer service team or otherwise contact us. This information can be collected: a) directly from you; b) when you register as a user of the website; c) when you place an order via the website; d) when you access and interact with the website or the customer service team; or e) from other sources. The information collected may include your name, mailing or residential address, telephone number, email address and other transaction and registration details. If you choose not to provide us with your personal information, we may not be able to provide the information, goods or the service you may require, or to fulfill one or more other purposes of collection of your personal information.
USE AND DISCLOSURE OF YOUR PERSONAL INFORMATION
Personal information is used by Arte Caffé for its legitimate business purposes, as disclosed at the time of collection. It is also used for ancillary purposes such as locating and identifying customers or otherwise servicing Arte Caffé’s relationship with its customers. Use and Disclosure of Personal Information You acknowledge and consent that by providing your personal information to us that we may use and disclose your personal information for the purposes for which it was collected or for a related or ancillary purpose such as: a) to facilitate and process your order; b) to carry out or respond to your requests; c) to our third party service providers to assist us in providing and improving our services to you, and to analyse trends in sales and better understand our customer’s needs or to develop, and improve our products and services to you; d) for regulatory reporting and compliance with our legal obligations; e) to various regulatory bodies and law enforcement officials and agencies to protect against fraud and for related security purposes; f) to our third party service providers to include in a database compiled by us or our third party service provider for use in direct marketing of promotions, product and services we think may interest you; g) to seek your feedback in relation to customer satisfaction and our relationship with you;
ACCURACY OF YOUR PERSONAL INFORMATION
Arte Caffé aims to ensure that all personal information held about you is collected and used in accordance with the National Privacy Principles. If you believe your personal information as held by Arte Caffé is not accurate, complete or otherwise requires amendment, please do not hesitate to contact Arte Caffé head office.
PERSONAL INFORMATION SECURITY
We have implemented appropriate physical, electronic and managerial security procedures in order to protect personal information from loss, misuse, alteration or destruction. Access to your personal information is limited to those who specifically need it to conduct their responsibilities.
DESTRUCTION OF PERSONAL INFORMATION
Arte Caffé providers takes reasonable steps to destroy or permanently de-identify your personal information where it is no longer required and to protect your personal information from unauthorised access, disclosure, loss, misuse and alteration.
ACCESS TO YOUR PERSONAL INFORMATION
Arte Caffé may contain links to websites which are owned or operated by other parties. You should make your own enquiries as to the privacy policies of these parties. We are not responsible for information on, or the privacy practices of, such websites.
TRANSMISSION OF YOUR DATA
While care is taken to protect your personal information on the website, unfortunately no data transmission over the Internet is guaranteed as 100% secure. Accordingly, we cannot ensure or warrant the security of any information you send to us or receive from us online. This is particularly true for information you send to us via email as we have no way of protecting that information until it reaches us. Once we receive your personal information, we are required to protect it in accordance with the Act.
OPT-OUT IN RESPECT OF PROMOTIONAL MATERIAL
Arte Caffé acknowledges and respects its customers’ choice to “opt-out” of direct marketing communication activities undertaken by Arte Caffé. If as a customer you do not wish to receive promotional material from Arte Caffé, please contact Arte Caffé and indicate the particular promotional material you do not wish to receive. All emails, SMS and newsletters from this website allow you to opt-out of further mailings by clicking on the link or responding “unsubscribe”.
OBTAINING MORE INFORMATION ABOUT YOUR PRIVACY
More information about your privacy rights, the Act or the National Privacy Principles is available from the The Office of the Australian Information Commissioner (OAIC)’s website atwww.oaic.gov.au
RESOLVING YOUR PRIVACY CONCERNS
SHIPPING AND RETURNS
Please read the following information carefully. Shipping of products will be handled by an agent chosen by Arte Caffé, if you buy with your credit card directly through the site SHIPPING MAY TAKE UP TO 48 HOURS, if you buy with PAYPAL delivery may take from 4 to 6 DAYS. All payments shall be made in Australian Dollars (AUD) only. For buyers outside Australia: Please be aware of any laws or taxes that your country may impose on items arriving into the country. Arte Caffé will not be held liable in any way for delays at customs, postal depots, or similar. No refunds will be applicable in such circumstances.
Shipping costs determined on this site apply to postage in Australia only. For international buyers, please contact Arte Caffé for exact shipping costs. If you are an international customer and the website proceeds with payment we will contact you (by email or phone) to inform you of additional postal charges that may apply. If a $0.00 amount appears in the shipping method box, (applying both to Australian and International Customers), this means that the total weight of your order has exceeded normal postal values and you must contact Arte Caffé for exact freight and shipping costs to your area. Arte Caffé 21 Leeds Street, Rhodes, NSW 2138, Sydney Australia Telephone: (02) 9807 6033 Email: email@example.com